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2 minutes

Tips and tricks for healthcare: How to avoid unnecessary interactions during pandemic

Author Ilari Laaksonen Mar 3, 2021 12:08:21 PM

In healthcare, one of the biggest challenges has always been the organization of diagnostics and treatment of contagious diseases in hospitals and health centers. It’s effective to focus complex healthcare actions requiring a lot of professionals and equipment under one roof. At the same time, because of this way of organizing, a large number of people having an infectious disease, such as influenza or Covid-19, may be sitting in the same waiting room. In that room, one patient can expose many other people to the disease, although a health center should be a place to seek cure for illnesses, not the other way around.

Topics: Patient flow management Mobile check-in
2 minutes

The key elements of a positive patient experience

Author Ilari Laaksonen Jan 25, 2021 1:29:35 PM

Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.

Topics: Patient flow management Patient experience treatment path
4 minutes

Benefits of patient flow management in numbers, part 2

Author Ilari Laaksonen Oct 23, 2020 9:01:01 AM

In my previous blog post, I introduced you to the benefits of self service at the front desk, where patients check in, fill out their patient history forms, and pay their invoices. This time, I’ll focus on improving the efficiency of healthcare processes by reducing idle time - and on explaining the calculations involved.

Topics: Patient flow management Axel Wayfinder
3 minutes

Benefits of patient flow management in numbers, part 1

Author Ilari Laaksonen Sep 28, 2020 8:41:46 AM

What are the key reasons for our customers to implement Axel? The answer is divided in two - for the soft and hard benefits our solution offers. Common soft benefits include improving the patient experience, modernizing the user experience, or increasing operational transparency. Today, however, we are diving into the world of hard benefits – including numbers, spreadsheets, and euros.

Topics: Patient flow management Self-service Axel Encounter
2 minutes

How to be prepared for the second wave of the pandemic in healthcare organizations?

Author Ilari Laaksonen Aug 21, 2020 9:07:53 AM

After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.

Topics: Self-service Mobile check-in Axel Encounter
3 minutes

What are the benefits of mobile check-in compared to traditional self-service kiosks?

Author Ilari Laaksonen Jul 12, 2020 10:19:19 AM

In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support related tasks. Instead, healtcare personnel can focus on more meaningful work.

Topics: Self-service Mobile check-in Axel Encounter
1 minutes

Excel is dead, long live Axel!

Author Ilari Laaksonen Jul 12, 2020 9:26:02 AM

Excel is used for various purposes in business processes all around the world. This classic solution is very flexible, but it can also become an extremely tedious tool to use - at the latest when the company grows. In many healthcare organizations, resource planning is usually run on Excel. Is this really the most efficient way to do this important planning work or would there be other options?

Topics: Resource management shift planning Axel Planner
4 minutes

10 methods to enhance treatment experience with automation

Author Ilari Laaksonen Jul 12, 2020 8:58:12 AM

The idea of digitalization, automation and self-service solutions is to reduce employee's workload and routine tasks and to allow them to focus on more meaningful work. Especially in the healthcare sector, there is a clear need for automation - the main task of healthcare personnel is to care for patients and to spend as little time as possible on non-essential bureaucracy and paperwork.

Topics: Patient flow management Self-service Axel solution Resource management