In healthcare, we measure almost everything: visit volumes, waiting times, utilization rates, costs, and productivity. Data is generated constantly, and reports are produced like clockwork. Yet, in many organizations, all this measuring doesn't seem to change daily life. Numbers are reviewed, heads are nodded, and operations continue as they always have.
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Centralized planning – efficiency, transparency, and less manual work
Author Ilari Laaksonen Jan 14, 2026 2:45:44 PM
How does a shared planning view transform hospital operations? Centralized planning isn't about rigid bureaucracy; it's about real-time transparency that reduces manual work and email chains. Learn how centralized models boost utilization and return time to patients.
Topics: resource management patient experience optimization healthcare resource planning healthcare service production digitalization in healthcare door display room assignment Axel Planner room management
4 minutes
Decentralized planning – local flexibility or an inefficiency trap?
Author Ilari Laaksonen Nov 7, 2025 12:25:41 PM
Is unit-based planning hindering your hospital's efficiency? While decentralized models offer autonomy, the lack of shared visibility often leads to underutilized resources and manual scheduling. We analyze the pros and cons of decentralized planning in healthcare.
Topics: resource management patient experience optimization healthcare resource planning cost savings room assignment Axel Planner room management
3 minutes
How to ensure patient flow savings deliver and keep growing
Author Ilari Laaksonen Aug 29, 2025 2:42:11 PM
How do you ensure that the benefits of patient flow management move from spreadsheets to daily operations? Digitalization can significantly reduce friction between patients and the care process, but achieving lasting savings depends on how well it is implemented in everyday work. This blog explores how quick wins, bold process redesign, and data-driven management ensure that your investment pays for itself within months.
Topics: patient flow management self service mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare lead time payment automation self-service solution cost savings Axel Encounter Axel Mobile Encounter mobile self check-in
4 minutes
Where do the biggest savings in patient flow management come from?
Author Ilari Laaksonen May 15, 2025 3:01:30 PM
Where do the most significant financial benefits of patient flow management actually come from? While self-check-in is the most visible change, the greatest savings potential lies in clinical work and eliminating wasted time. This blog analyzes how Axel Encounter cuts reception routines to 17 seconds, removes the "hidden workload" of clinical staff, and leverages data to optimize space efficiency and resource allocation.
Topics: patient flow management self service mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare lead time payment automation self-service solution cost savings Axel Encounter Axel Mobile Encounter self check-in kiosk mobile self check-in
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Resource optimization isn't rocket science, but the results can transform everyday operations
Author Ilari Laaksonen Feb 28, 2025 9:08:02 AM
Is your clinic's space utilization closer to 50% than 80%? In this blog, we share how customers can achieve over 80% utilization without additional investments. Learn how intelligent planning transforms wasted capacity into patient care.
Topics: resource management patient experience optimization healthcare resource planning digitalization in healthcare cost savings room assignment room utilization Axel Planner room management
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Axel Health and Unitary Healthcare: A comprehensive solution for patient flow and transfer management
Author Ilari Laaksonen Dec 11, 2024 9:03:31 AM
How do Axel Health and Unitary Healthcare join forces to streamline healthcare? The integration of the Uoma solution into the Axel product suite has provided healthcare professionals in Finland and Sweden with a seamless chain from check-in to inter-unit patient transfers. Learn how our integrated solution removes information gaps and enhances patient safety across the entire care pathway.
Topics: patient flow management Axel system patient experience healthcare service production digitalization in healthcare patient transfers Uoma Axel Encounter
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Patient transfers – simple routine work?
Author Teemu Kumpulainen Nov 7, 2024 1:21:25 PM
Patient transfers refer to situations where a patient is moved from one healthcare unit to another, for example, from one hospital to another or to a long-term care facility. These transfers are an essential part of healthcare workflow, and their success significantly impacts patient safety and the quality of care. While patient transfers might seem straightforward – find an available location and arrange transportation – in practice, the process is often much more complicated and stressful. In this blog, we delve into the challenges that can arise during patient transfers and how Uoma makes them smoother and safer.
Topics: patient experience digitalization in healthcare patient path reporting patient transfers Uoma
2 minutes
The elephant in the room: How to save on healthcare staffing costs through automation?
Author Ilari Laaksonen Aug 27, 2024 10:00:49 AM
How can healthcare staffing costs be reduced without compromising the quality of care? Personnel expenses account for up to 60% of costs, but automating administrative routines offers a fast track to savings. This blog explores how Axel Health reduces administrative resource needs, shortens ROI to under a year, and returns professionals' time to patient care.
Topics: self service patient experience healthcare service production digitalization in healthcare automation self-service solution roi calculator cost savings Axel Encounter
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Digital transformation in healthcare: A path to enhanced patient care
Author Ilari Laaksonen Jun 6, 2024 11:31:07 AM
How are AI and a digital-first strategy transforming healthcare? More than just technology, digitalization offers ways to remove friction between the patient and the care process. This blog explores how AI optimizes diagnostics and resource forecasting, and why adopting a "digital-first" culture is essential for achieving operational efficiency and a superior patient experience.
Topics: patient experience healthcare resource planning digitalization in healthcare artificial intelligence AI Axel Planner
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Digital door displays in healthcare: 4 ways to streamline outpatient operations and space utilization
Author Ilari Laaksonen Mar 6, 2024 1:51:29 PM
How do digital door displays enhance space utilization and patient guidance in medical centers and clinics? This blog explores how displays integrated with the Axel system eliminate manual signage, improve patient safety on wards, and help professionals find vacant rooms in seconds. Learn how smart room management transforms physical space into an efficient care environment.
Topics: patient flow management healthcare resource planning digitalization in healthcare door display Axel Encounter Axel Planner
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Why self-service payments make sense in healthcare
Author Ilari Laaksonen Feb 6, 2024 12:47:42 PM
Digital transformation in healthcare means providing practical tools that simplify the daily work of professionals. Self-service kiosks reduce check-in times to as little as 17 seconds, streamlining the patient journey from the moment they walk in. When a self-service kiosk also supports independent payments, you remove bottlenecks and allow staff to focus on high-value patient care rather than routine administration.
Topics: self service mobile check-in patient experience self check-in self-service kiosk digitalization in healthcare payment self-service solution Axel Encounter Axel Mobile Encounter self check-in kiosk mobile self check-in
2 minutes
Revolutionizing healthcare resource planning: The AI advantage
Author Ilari Laaksonen Jan 30, 2024 2:09:35 PM
How is AI transforming everyday operations in healthcare? Healthcare resource planning and management are entering a new era as manual processes are replaced by intelligent automation. Automated planning and precise optimization can increase clinic capacity and space utilization by up to 30%. Axel Health’s Axel Planner brings mathematical accuracy to the operational reality of wellbeing services counties, reducing administrative workload and freeing up more time for patient care.
Topics: resource management optimization healthcare resource planning healthcare service production artificial intelligence AI Axel Planner
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Cut costs! 3 tips for cost savings in healthcare
Author Ilari Laaksonen Nov 1, 2023 4:15:53 PM
How can healthcare organizations cut costs without compromising patient care? The answer lies in administrative automation and resource optimization. Axel Encounter's self-service solutions and effective patient flow management enable significant savings in support functions, facility costs, and financing fees. Discover three practical tips on how digitalization turns expenses into savings.
Topics: patient flow management self service Axel system healthcare resource planning digitalization in healthcare automation wellbeing services counties roi calculator
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Procuring patient flow management: 7 critical tips for Swedish healthcare organizations
Author Dan Lind Oct 12, 2023 12:15:22 PM
Are you procuring a new patient flow management system? Digitalization in Swedish healthcare demands platforms capable of navigating complex multi-EHR environments. This 7-step checklist guides your organization toward a solution that maximizes operational efficiency, ensures over 90% self-service rates, and creates a seamless patient journey across the entire ecosystem – from check-in to post-visit follow-up.
Topics: patient flow management Axel system resource management patient experience healthcare resource planning digitalization in healthcare self-service solution
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Enhancing emergency operations through accurate reporting
Author Ilari Laaksonen Aug 31, 2023 10:26:45 AM
Accurate data is the foundation for operational management in emergency departments. When digital tools generate insights from every stage of the care path, resources can be allocated correctly and peak hours predicted based on facts. Reporting is not just retrospective; it is a tool to remove operational bottlenecks in real time.
Topics: patient flow management Axel system patient experience treatment path digitalization in healthcare automation emergency unit reporting analytics Axel Encounter Axel Planner
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The role of automation in emergency departments post-triage
Author Ilari Laaksonen Jun 19, 2023 10:29:45 AM
After triage, the greatest challenge in the emergency department is managing the transition to the next stage of care. Digital tools automate the call-in process and communication during wait times, so professionals don't have to spend time searching for patients in waiting areas. This improves turnaround times and allows staff to focus on clinical work.
Topics: self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit triage Axel Encounter Axel Planner
5 minutes
How automation can help emergency units improve efficiency and patient experience
Author Ilari Laaksonen Apr 24, 2023 3:20:40 PM
How can emergency unit visits be accelerated? Digital transformation in healthcare and automation provide the answer: they streamline patient flow, reduce manual work, and improve the patient experience by offering clear guidance from the entrance. Automation can reduce check-in times to an average of just 17 seconds, removing bottlenecks from critical care paths.
Topics: self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit Axel Encounter Axel Mobile Encounter Axel Planner self check-in kiosk mobile self check-in
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How can healthcare organizations make the best use of digital tools?
Author Ilari Laaksonen Feb 17, 2023 9:38:44 AM
Digitalization in healthcare is a key tool for wellbeing services counties to solve resource shortages and ensure smooth care delivery. It is not just about new systems, but about how digital tools support the daily work of professionals and improve the patient experience.
Topics: patient flow management patient experience healthcare resource planning healthcare service production digitalization in healthcare lead time
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The ABC of optimization in healthcare service production – AI-driven planning
Author Ilari Laaksonen Oct 19, 2022 3:01:38 PM
How do AI and mathematical optimization solve healthcare resource shortages? This blog explores how Axel Planner leverages machine learning algorithms to move planning from spreadsheets to automation, improving capacity utilization.
Topics: patient flow management resource management optimization healthcare resource planning healthcare service production Axel Planner
4 minutes
What makes an outstanding patient experience? The role of self-service in first impressions
Author Antti Tikkanen Mar 2, 2022 10:00:31 AM
What role does self-check-in play in a successful patient experience? A patient’s physical journey in the hospital often begins at a self-service kiosk. In this blog, we explore how accessibility, usability, and Finnish design excellence come together in Axel Encounter's self-service kiosks. Learn how a human-centric interface and hygienic hardware design ensure a smooth and secure visit for all patient groups.
Topics: patient flow management self service patient experience self check-in self-service kiosk patient path payment self-service solution Axel Encounter self check-in kiosk
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How to avoid pitfalls in healthcare IT projects – a guide to successful digitalization
Author Ilari Laaksonen Nov 18, 2021 10:51:22 AM
Why do healthcare IT projects fail, and how can you ensure your project succeeds? Successful digitalization in healthcare requires clear goals and meticulous requirements engineering. In this blog, we share expert insights and our buyer's guide to help you avoid common mistakes, from procurement to implementation and change management.
Topics: patient flow management digitalization in healthcare healthcare IT projects Axel Encounter
3 minutes
Four excellent reasons to replace Excel in healthcare resource management
Author Ilari Laaksonen Jul 14, 2021 12:38:31 PM
Why is Excel no longer enough for healthcare resource planning? While spreadsheets are flexible, they lack support for large user groups, algorithmic optimization, and seamless traceability. Today, healthcare planning demands a level of dynamism that only automated planning and modern operational planning systems can provide. Discover four critical reasons why it’s time to move from manual Excel sheets to the intelligent Axel Planner solution.
Topics: resource management optimization healthcare resource planning healthcare service production Axel Planner
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Benefits of patient flow management in numbers: Calculate your return on investment
Author Ilari Laaksonen May 4, 2021 9:47:49 AM
How do you calculate the payback period for healthcare digitalization? In the final part of our blog series, we introduce the Axel Encounter ROI calculator, developed based on hundreds of customer projects and over 40 variables. This calculator provides a fast and reliable estimate of your return on investment. It considers your unit's size, visit volumes, and no-show rates, estimating how quickly self-service solutions and automated patient flow management pay for themselves in saved working hours and euros. We have recently updated the calculator so you can get an even more accurate estimate of your savings potential with minimal effort.
Topics: patient flow management self service mobile check-in self check-in self-service kiosk digitalization in healthcare payment self-service solution roi calculator cost savings Axel Encounter self check-in kiosk mobile self check-in
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Safe patient visits and waiting experience
Author Ilari Laaksonen Mar 3, 2021 12:08:21 PM
How can we make healthcare waiting areas safer and more pleasant? Traditional, crowded waiting rooms pose a challenge for both infection control and the overall patient experience. In this blog, we explore how mobile solutions and remote waiting enable safer visits and more efficient patient flow management by making waiting independent of a specific physical location.
Topics: patient flow management mobile check-in digitalization in healthcare remote appointments
3 minutes
The key elements of a positive patient experience: 4 key factors for improving quality of care
Author Ilari Laaksonen Jan 25, 2021 1:29:35 PM
How can patient experience be measured and improved through data? Patient experience is a strategic tool for developing care processes and resource planning. In this blog, we examine four critical factors – transparency, empathy, professionalism, and expectation management – that define the quality of care.
Topics: patient flow management self service patient experience healthcare service production digitalization in healthcare patient path Axel Encounter Axel Planner
5 minutes
Benefits of patient flow management in numbers: Eliminate waste in clinical work
Author Ilari Laaksonen Oct 23, 2020 9:01:01 AM
How does efficient patient flow management eliminate invisible waste in clinical work? In part two, we calculate how real-time visibility of patient location saves healthcare professionals' time. By minimizing gaps caused by no-shows and delays, efficient patient flow management can increase throughput by 10% and deliver annual savings of over €100,000.
Topics: patient flow management self service self check-in lead time self-service solution cost savings
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Benefits of patient flow management in numbers: Reduce routine tasks
Author Ilari Laaksonen Sep 28, 2020 8:41:46 AM
How does effective patient flow management translate into cost savings? The first part focuses on staff cost reductions: automated self-check-in and digital guidance reduce routine work by several hours daily. This frees up resources for clinical care and improves staff wellbeing by eliminating administrative bottlenecks and waiting room congestion.
Topics: patient flow management self service mobile check-in patient experience self check-in self-service kiosk healthcare resource planning lead time self-service solution cost savings Axel Encounter Axel Mobile Encounter self check-in kiosk mobile self check-in
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How to be prepared for the second wave of the pandemic in healthcare organizations?
Author Ilari Laaksonen Aug 21, 2020 9:07:53 AM
After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.
Topics: self service mobile check-in self check-in self-service solution Axel Encounter
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Mobile check-in or self-service kiosk? How modern self-service streamlines patient flow
Author Ilari Laaksonen Jul 12, 2020 10:19:19 AM
What are the advantages of mobile check-in compared to a traditional self-service kiosk? While kiosks remain a staple of self-service, mobile solutions bring unprecedented flexibility: they remove the need to sit in waiting rooms, improve hygiene, and optimize space utilization without additional hardware investments. In this blog, we compare Axel Encounter's mobile check-in with traditional kiosks and explore how browser-based, app-free technology meets modern service and safety requirements.
Topics: self service mobile check-in patient experience self check-in self-service kiosk digitalization in healthcare self-service solution Axel Encounter Axel Mobile Encounter self check-in kiosk mobile self check-in
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Excel is dead, long live Axel! Elevating healthcare resource planning
Author Ilari Laaksonen Jul 12, 2020 9:26:02 AM
Is the "Excel roulette" still the most efficient way to manage healthcare resources? This blog explores the three levels of planning – strategic, tactical, and operational – and how Axel Planner replaces manual spreadsheets with real-time visibility into staff, space, and equipment.
Topics: resource management optimization healthcare resource planning healthcare service production digitalization in healthcare Axel Planner
5 minutes
10 methods to enhance patient experience with automation – freeing up time for patient care
Author Ilari Laaksonen Jul 12, 2020 8:58:12 AM
How can automation save up to 90% of check-in processing time? The core of healthcare digitalization is reducing repetitive tasks so professionals can focus on care instead of bureaucracy. In this article, we list 10 key methods – from self-service kiosks to AI-based demand forecasting – that improve flow efficiency, optimize space utilization, and create a smoother patient experience.
