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2 minutes

Benefits of digital door displays in outpatient care settings

Author Ilari Laaksonen Mar 6, 2024 1:51:29 PM

Digital door displays have become increasingly popular in conference rooms over the past decade. These displays make it easy to see when and for whom a room is booked, and making new room bookings is a breeze. Did you know that similar door displays are also used in healthcare, especially in outpatient settings? In healthcare settings, digital door displays provide a variety of benefits, and I will explore four key benefits in more detail:

Topics: patient flow management Axel Planner Axel Encounter healthcare resource planning digitalization in healthcare door display
1 minutes

Why self-service payments make sense in healthcare

Author Ilari Laaksonen Feb 6, 2024 12:47:42 PM

Patient fees can be a complex matter, no matter whether you're dealing with a private or public healthcare provider. These fees typically include both statutory and provider-specific charges, often capped at certain maximum limits. Payments may be collected entirely from the patients or partially covered by Kela (the Social Insurance Institution of Finland), insurance companies, or other entities.

Topics: Self service Axel Encounter patient experience Axel Mobile Encounter digitalization in healthcare payment self-service solution
2 minutes

Enhancing emergency operations through accurate reporting

Author Ilari Laaksonen Aug 31, 2023 10:26:45 AM

Automation and digitalization bring remarkable benefits and improvements to emergency services. They're not just elevating patient experiences and optimizing workflows but also saving invaluable time and resources. Can these advancements also contribute to crafting precise reports that push operational efficiency even further?

Topics: patient flow management Axel solution Axel Planner Axel Encounter patient experience treatment path digitalization in healthcare automation emergency unit reporting analytics
2 minutes

The role of automation in emergency departments post-triage

Author Ilari Laaksonen Jun 19, 2023 10:29:45 AM

Automation in hospital emergency departments brings significant benefits to both patients and healthcare professionals. However, these benefits are not limited to triage. Automation also provides significant advantages in the processes that follow this initial evaluation. In this blog post, I continue from my previous write-up on automating the check-in processes in emergency departments, and we delve more into how automation can streamline operations and improve patient experience post-triage.

Topics: Self service Axel solution Axel Planner Mobile check-in Axel Encounter patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit triage
4 minutes

How automation can help emergency units improve efficiency and patient experience

Author Ilari Laaksonen Apr 24, 2023 3:20:40 PM

Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.

Topics: Self service Axel solution Axel Planner Mobile check-in Axel Encounter patient experience treatment path self check-in self-service kiosk Axel Mobile Encounter digitalization in healthcare automation self-service solution emergency unit
4 minutes

What makes an outstanding patient experience in 2022?

Author Antti Tikkanen Mar 2, 2022 10:00:31 AM

Mentally, a patient's path begins already at home, when they receive an appointment reminder or an invitation letter from their healthcare provider. Physically, it starts when the patient arrives at the health center or at the hospital. The first thing that the patient usually encounters is a self check-in kiosk. Developing, delivering, and especially programming of such devices is routine work for us at Axel Health, so I decided to write a short blog post on the key ingredients of designing and implementing a great user experience for a self-service kiosk. 

Topics: patient flow management Self service Axel Encounter patient experience self check-in self-service kiosk patient path payment