Mentally, a patient's path begins already at home, when they receive an appointment reminder or an invitation letter from their healthcare provider. Physically, it starts when the patient arrives at the health center or at the hospital. The first thing that the patient usually encounters is a self check-in kiosk. Developing, delivering, and especially programming of such devices is routine work for us at Axel Health, so I decided to write a short blog post on the key ingredients of designing and implementing a great user experience for a self-service kiosk.
What makes an outstanding patient experience in 2022?
Topics: Patient flow management Self service Axel Encounter Patient experience self check-in self-service kiosk patient path payment
Benefits of patient flow management in numbers, part 3
In my previous blog posts, I wrote about the benefits of patient flow management in terms of numbers. In part 1, I focused on the benefits of self service at the front desk and in part 2 I discussed the benefits from the healthcare units' perspective.
Topics: Patient flow management Self service Axel Encounter self-service solution
The key elements of a positive patient experience
Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.
Topics: Patient flow management Self service Axel Planner Axel Encounter Patient experience healthcare service production digitalization in healthcare patient path
Benefits of patient flow management in numbers, part 2
In my previous blog post, I introduced you to the benefits of self service at the front desk, where patients check in, fill out their patient history forms, and pay their invoices. This time, I’ll focus on improving the efficiency of healthcare processes by reducing idle time - and on explaining the calculations involved.
Topics: Patient flow management Self service Axel Encounter lead time self-service solution
Benefits of patient flow management in numbers, part 1
What are the key reasons for our customers to implement Axel? The answer is divided in two - for the soft and hard benefits our solution offers. Common soft benefits include improving the patient experience, modernizing the user experience, or increasing operational transparency. Today, however, we are diving into the world of hard benefits – including numbers, spreadsheets, and euros.
Topics: Patient flow management Self service Axel Encounter Patient experience healthcare resource planning lead time self-service solution
How to be prepared for the second wave of the pandemic in healthcare organizations?
After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.