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3 minutes

Where do the biggest savings in patient flow management come from?

Author Ilari Laaksonen May 15, 2025 3:01:30 PM

When introducing a new patient flow management system like Axel Encounter, attention often turns to the most visible change: self check-in. And for good reason. It saves time and resources, eases the daily routine, and improves the patient experience. However, the full savings potential is much greater than just smoother check-in. When we analyzed one customer's current process step-by-step before implementing Encounter, one insight stood out: the greatest savings come from how and where professionals' time is used, and how data is utilized in daily operations.

Topics: patient flow management Self service mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare lead time payment automation self-service solution cost savings Axel Encounter
1 minutes

The elephant in the room: How to save on healthcare staffing costs?

Author Ilari Laaksonen Aug 27, 2024 10:00:49 AM

In the social and healthcare sector, personnel costs account for the largest expense, ranging from approximately 30-60% of the total costs, depending on the responsibility area. The shortage of frontline professionals, such as doctors, nurses, and therapists, poses challenges to improving cost efficiency. At the same time, automating administrative tasks offers significant cost-saving opportunities without increasing the workload of frontline staff.

Topics: Self service patient experience healthcare service production digitalization in healthcare automation self-service solution roi calculator cost savings Axel Encounter
1 minutes

Why self-service payments make sense in healthcare

Author Ilari Laaksonen Feb 6, 2024 12:47:42 PM

Patient fees can be a complex matter, no matter whether you're dealing with a private or public healthcare provider. These fees typically include both statutory and provider-specific charges, often capped at certain maximum limits. Payments may be collected entirely from the patients or partially covered by Kela (the Social Insurance Institution of Finland), insurance companies, or other entities.

Topics: Self service patient experience digitalization in healthcare payment self-service solution Axel Encounter Axel Mobile Encounter
2 minutes

Cut costs! 3 tips for cost savings in healthcare

Author Ilari Laaksonen Nov 1, 2023 4:15:53 PM

Public healthcare funding is facing challenges. In Finland, the Act on funding of wellbeing services counties makes the situation even more complicated for wellbeing services counties. In Sweden, inflation and rising interest rates have forced even the esteemed Karolinska Hospital to adjust its staff. Now is the time to cut costs, but how can it be done without compromising the quality of care? And how can Axel help healthcare organizations save even more?

Topics: patient flow management Self service Axel system healthcare resource planning digitalization in healthcare automation wellbeing services counties roi calculator
2 minutes

The role of automation in emergency departments post-triage

Author Ilari Laaksonen Jun 19, 2023 10:29:45 AM

Automation in hospital emergency departments brings significant benefits to both patients and healthcare professionals. However, these benefits are not limited to triage. Automation also provides significant advantages in the processes that follow this initial evaluation. In this blog post, I continue from my previous write-up on automating the check-in processes in emergency departments, and we delve more into how automation can streamline operations and improve patient experience post-triage.

Topics: Self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit triage Axel Encounter Axel Planner
4 minutes

How automation can help emergency units improve efficiency and patient experience

Author Ilari Laaksonen Apr 24, 2023 3:20:40 PM

Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.

Topics: Self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit Axel Encounter Axel Mobile Encounter Axel Planner