In my previous blog posts, I wrote about the benefits of patient flow management in terms of numbers. In part 1, I focused on the benefits of self service at the front desk and in part 2 I discussed the benefits from the healthcare units' perspective.
What are the key reasons for our customers to implement Axel? The answer is divided in two - for the soft and hard benefits our solution offers. Common soft benefits include improving the patient experience, modernizing the user experience, or increasing operational transparency. Today, however, we are diving into the world of hard benefits – including numbers, spreadsheets, and euros.
After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.
In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support related tasks. Instead, healtcare personnel can focus on more meaningful work.
The idea of digitalization, automation and self-service solutions is to reduce employee's workload and routine tasks and to allow them to focus on more meaningful work. Especially in the healthcare sector, there is a clear need for automation - the main task of healthcare personnel is to care for patients and to spend as little time as possible on non-essential bureaucracy and paperwork.