---
title: Blog | Axel Health | Antti Tikkanen
description: Manager, Customer Relations
---

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### Antti Tikkanen

[**](https://www.linkedin.com/in/anttitikkanen/)

Manager, Customer Relations

#### New from author Antti Tikkanen

###### 4 minutes

## [Enhancing patient experience with a self-service kiosk](https://www.axelhealth.com/en/blog/what-makes-an-outstanding-patient-experience-the-role-of-self-service-in-first-impressions)

 Author [Antti Tikkanen](https://www.axelhealth.com/en/blog/author/antti-tikkanen) Mar 2, 2022 10:00:31 AM

[![](https://www.axelhealth.com/hubfs/asiointipiste_omena.jpg) ](https://www.axelhealth.com/en/blog/what-makes-an-outstanding-patient-experience-the-role-of-self-service-in-first-impressions)

What role does self-check-in play in a successful patient experience? A patient’s physical journey in the hospital often begins at a self-service kiosk. In this blog, we explore how accessibility, usability, and Finnish design excellence come together in [Axel Encounter's ](https://www.axelhealth.com/en/axel-encounter?hsLang=en)self-service kiosks. Learn how a human-centric interface and hygienic hardware design ensure a smooth and secure visit for all patient groups. 

###### Topics: [patient flow management](https://www.axelhealth.com/en/blog/tag/patient-flow-management) [self-service](https://www.axelhealth.com/en/blog/tag/self-service) [patient experience](https://www.axelhealth.com/en/blog/tag/patient-experience) [self check-in](https://www.axelhealth.com/en/blog/tag/self-check-in) [self-service kiosk](https://www.axelhealth.com/en/blog/tag/self-service-kiosk) [patient path](https://www.axelhealth.com/en/blog/tag/patient-path) [payment](https://www.axelhealth.com/en/blog/tag/payment) [self-service solution](https://www.axelhealth.com/en/blog/tag/self-service-solution) [Axel Encounter](https://www.axelhealth.com/en/blog/tag/axel-encounter) [self check-in kiosk](https://www.axelhealth.com/en/blog/tag/self-check-in-kiosk)

[All articles](https://www.axelhealth.com/en/blog/all)

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