Antti Tikkanen

Antti Tikkanen

Manager, Customer Relations

New from author Antti Tikkanen

4 minutes

What makes an outstanding patient experience? The role of self-service in first impressions

Author Antti Tikkanen Mar 2, 2022 10:00:31 AM

What role does self-check-in play in a successful patient experience? A patient’s physical journey in the hospital often begins at a self-service kiosk. In this blog, we explore how accessibility, usability, and Finnish design excellence come together in Axel Encounter's self-service kiosks. Learn how a human-centric interface and hygienic hardware design ensure a smooth and secure visit for all patient groups. 

Topics: patient flow management self service patient experience self check-in self-service kiosk patient path payment self-service solution Axel Encounter self check-in kiosk