In the social and healthcare sector, personnel costs account for the largest expense, ranging from approximately 30-60% of the total costs, depending on the responsibility area. The shortage of frontline professionals, such as doctors, nurses, and therapists, poses challenges to improving cost efficiency. At the same time, automating administrative tasks offers significant cost-saving opportunities without increasing the workload of frontline staff.

Patient fees can be a complex matter, no matter whether you're dealing with a private or public healthcare provider. These fees typically include both statutory and provider-specific charges, often capped at certain maximum limits. Payments may be collected entirely from the patients or partially covered by Kela (the Social Insurance Institution of Finland), insurance companies, or other entities.

In Sweden, the digital transformation of healthcare is gaining momentum, and patient flow management is a common denominator among the regional councils’ priorities. As healthcare organizations modernize their core systems, the tendering process for patient management can seem daunting. We’ve put together this short checklist that simplifies your journey, steering your organization towards a solution that not only boosts operational efficiency but also significantly improves patient experience.

Automation in hospital emergency departments brings significant benefits to both patients and healthcare professionals. However, these benefits are not limited to triage. Automation also provides significant advantages in the processes that follow this initial evaluation. In this blog post, I continue from my previous write-up on automating the check-in processes in emergency departments, and we delve more into how automation can streamline operations and improve patient experience post-triage.

Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.

In my previous blog posts, I wrote about the benefits of patient flow management in terms of numbers. In part 1, I focused on the benefits of self service at the front desk and in part 2 I discussed the benefits from the healthcare units' perspective.