"Axel was easy to implement and it has the features that we need at the emergency clinic. Axel also allows us to use our facilities in different ways."
Henri Nissinen-Mansikkasalo, nurse and project planner
Wellbeing services county of Lapland
Axel Health's patient flow management solution streamlines the triage process at the emergency clinic of Lapland Central Hospital in many different ways and improves the patient experience.
Thanks to Axel Health's user-friendly self-service solution, healthcare professionals can now devote more time to patients.
With our self-service solution, the Joint Municipal Authority of Wellbeing in Raahe District (RAS) guides over 500 patients to the right place at the right time every day.
We delivered a versatile service and room management system to the New Children’s Hospital, keeping in mind the needs of the young patients.
We delivered a versatile solution that is used to manage a wide range of public services with a single system.
In addition to a self check-in solution, we built a tool that helps the hospital plan rehabilitation services for patients on the wards.
We measure customer satisfaction regularly, using NPS (Net Promoter Score). NPS indicates the satisfaction and loyalty of our customers.
In 2022, our NPS was a world-class 54 which clearly exceeds the average NPS for global IT service providers in healthcare.
We listen to our customers valuable feedback and improvement ideas and take them into account when developing our products and services.
