When introducing a new patient flow management system like Axel Encounter, attention often turns to the most visible change: self check-in. And for good reason. It saves time and resources, eases the daily routine, and improves the patient experience. However, the full savings potential is much greater than just smoother check-in. When we analyzed one customer's current process step-by-step before implementing Encounter, one insight stood out: the greatest savings come from how and where professionals' time is used, and how data is utilized in daily operations.
3 minutes
Where do the biggest savings in patient flow management come from?
Author Ilari Laaksonen May 15, 2025 3:01:30 PM
Topics: patient flow management Self service mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare lead time payment automation self-service solution cost savings Axel Encounter
2 minutes
The role of automation in emergency departments post-triage
Author Ilari Laaksonen Jun 19, 2023 10:29:45 AM
Automation in hospital emergency departments brings significant benefits to both patients and healthcare professionals. However, these benefits are not limited to triage. Automation also provides significant advantages in the processes that follow this initial evaluation. In this blog post, I continue from my previous write-up on automating the check-in processes in emergency departments, and we delve more into how automation can streamline operations and improve patient experience post-triage.
Topics: Self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit triage Axel Encounter Axel Planner
4 minutes
How automation can help emergency units improve efficiency and patient experience
Author Ilari Laaksonen Apr 24, 2023 3:20:40 PM
Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.
Topics: Self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit Axel Encounter Axel Mobile Encounter Axel Planner
4 minutes
What makes an outstanding patient experience in 2022?
Author Antti Tikkanen Mar 2, 2022 10:00:31 AM
Mentally, a patient's path begins already at home, when they receive an appointment reminder or an invitation letter from their healthcare provider. Physically, it starts when the patient arrives at the health center or at the hospital. The first thing that the patient usually encounters is a self check-in kiosk. Developing, delivering, and especially programming of such devices is routine work for us at Axel Health, so I decided to write a short blog post on the key ingredients of designing and implementing a great user experience for a self-service kiosk.
Topics: patient flow management Self service patient experience self check-in self-service kiosk patient path payment Axel Encounter
2 minutes
How to be prepared for the second wave of the pandemic in healthcare organizations?
Author Ilari Laaksonen Aug 21, 2020 9:07:53 AM
After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.