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1 minutes

Why self-service payments make sense in healthcare

Author Ilari Laaksonen Feb 6, 2024 12:47:42 PM

Patient fees can be a complex matter, no matter whether you're dealing with a private or public healthcare provider. These fees typically include both statutory and provider-specific charges, often capped at certain maximum limits. Payments may be collected entirely from the patients or partially covered by Kela (the Social Insurance Institution of Finland), insurance companies, or other entities.

Topics: Self service Axel Encounter patient experience Axel Mobile Encounter digitalization in healthcare payment self-service solution
4 minutes

What makes an outstanding patient experience in 2022?

Author Antti Tikkanen Mar 2, 2022 10:00:31 AM

Mentally, a patient's path begins already at home, when they receive an appointment reminder or an invitation letter from their healthcare provider. Physically, it starts when the patient arrives at the health center or at the hospital. The first thing that the patient usually encounters is a self check-in kiosk. Developing, delivering, and especially programming of such devices is routine work for us at Axel Health, so I decided to write a short blog post on the key ingredients of designing and implementing a great user experience for a self-service kiosk. 

Topics: patient flow management Self service Axel Encounter patient experience self check-in self-service kiosk patient path payment
4 minutes

10 methods to enhance treatment experience with automation

Author Ilari Laaksonen Jul 12, 2020 8:58:12 AM

The idea of digitalization, automation, and self-service solutions is to reduce employees' workload and routine tasks and to allow them to focus on more meaningful work. Especially in the healthcare sector, there is a clear need for automation - the main task of healthcare professionals is to care for patients and to spend as little time as possible on non-essential bureaucracy and paperwork.

Topics: patient flow management Self service Resource management Axel Planner Mobile check-in Axel Encounter patient experience optimization healthcare resource planning healthcare service production digitalization in healthcare payment automation self-service solution