When introducing a new patient flow management system like Axel Encounter, attention often turns to the most visible change: self check-in. And for good reason. It saves time and resources, eases the daily routine, and improves the patient experience. However, the full savings potential is much greater than just smoother check-in. When we analyzed one customer's current process step-by-step before implementing Encounter, one insight stood out: the greatest savings come from how and where professionals' time is used, and how data is utilized in daily operations.

Automation in hospital emergency departments brings significant benefits to both patients and healthcare professionals. However, these benefits are not limited to triage. Automation also provides significant advantages in the processes that follow this initial evaluation. In this blog post, I continue from my previous write-up on automating the check-in processes in emergency departments, and we delve more into how automation can streamline operations and improve patient experience post-triage.

Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.

In healthcare, one of the biggest challenges has always been the organization of diagnostics and treatment of contagious diseases in hospitals and health centers. It’s effective to focus complex healthcare actions requiring a lot of professionals and equipment under one roof. At the same time, because of this way of organizing, a large number of people having an infectious disease, such as influenza or Covid-19, may be sitting in the same waiting room. In that room, one patient can expose many other people to the disease, although a health center should be a place to seek cure for illnesses, not the other way around.

After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.

In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support-related tasks. Instead, healthcare personnel can focus on more meaningful work.