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4 minutes

How can healthcare organizations make the best use of digital tools?

Author Ilari Laaksonen Feb 17, 2023 9:38:44 AM

In many countries, healthcare organizations have hard times ahead because of the issues in their current healthcare systems. In Finland, there are significant problems in the overall patient flow management, which is painfully visible, for example, in joint emergency departments. According to the statistics of the Finnish Institute of Health and Welfare (THL), emergency department visits in primary healthcare and joint emergency departments have increased by 10.1% and at the same time, the number of long-term clients in health centers has grown by over 21% from 2019 to 2021. These problems have a horizontal impact on the entire treatment chain from access to primary healthcare to finding follow-up treatment. 

Finland seeks to solve these problems by regulation. The treatment time guarantee will change in September 2023 when the waiting time will be reduced to 14 days and at the end of 2024 it will be reduced to 7 days. Access to primary healthcare plays a crucial role in solving the challenges of emergency departments, but it’s equally important to ensure patients’ smooth access to follow-up treatment to reduce the pressure on the overloaded emergency services. 

Topics: Patient flow management Patient experience healthcare resource planning healthcare service production digitalization in healthcare lead time
1 minutes

Tips and tricks for healthcare: How to avoid pitfalls in healthcare IT projects

Author Ilari Laaksonen Nov 18, 2021 10:51:22 AM

Almost on a daily basis, we get to read about failed healthcare IT projects in various media. The problem is global. However, the actual software solution provider may not always be the one to blame ‒  instead, the reason may lie in the fact that the healthcare organization doesn’t really know what it is acquiring.

Topics: Patient flow management digitalization in healthcare healthcare IT projects
2 minutes

Tips and tricks for healthcare: How to avoid unnecessary interactions during pandemic

Author Ilari Laaksonen Mar 3, 2021 12:08:21 PM

In healthcare, one of the biggest challenges has always been the organization of diagnostics and treatment of contagious diseases in hospitals and health centers. It’s effective to focus complex healthcare actions requiring a lot of professionals and equipment under one roof. At the same time, because of this way of organizing, a large number of people having an infectious disease, such as influenza or Covid-19, may be sitting in the same waiting room. In that room, one patient can expose many other people to the disease, although a health center should be a place to seek cure for illnesses, not the other way around.

Topics: Patient flow management Mobile check-in digitalization in healthcare remote appointments
2 minutes

The key elements of a positive patient experience

Author Ilari Laaksonen Jan 25, 2021 1:29:35 PM

Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.

Topics: Patient flow management Self service Axel Planner Axel Encounter Patient experience healthcare service production digitalization in healthcare patient path
3 minutes

What are the benefits of mobile check-in compared to traditional self-service kiosks?

Author Ilari Laaksonen Jul 12, 2020 10:19:19 AM

In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support-related tasks. Instead, healthcare personnel can focus on more meaningful work.

Topics: Self service Mobile check-in Axel Encounter Patient experience Axel Mobile Encounter digitalization in healthcare
1 minutes

Excel is dead, long live Axel!

Author Ilari Laaksonen Jul 12, 2020 9:26:02 AM

Excel is used for various purposes in business processes all around the world. This classic solution is very flexible, but it can also become an extremely tedious tool to use - at the latest when the company grows. In many healthcare organizations, resource planning is usually run on Excel. Is this really the most efficient way to do this important planning work or would there be other options?

Topics: Resource management Axel Planner optimization healthcare resource planning healthcare service production digitalization in healthcare