Why do healthcare IT projects fail, and how can you ensure your project succeeds? Successful digitalization in healthcare requires clear goals and meticulous requirements engineering. In this blog, we share expert insights and our buyer's guide to help you avoid common mistakes, from procurement to implementation and change management. 

Project failures often stem from unclear goals 

Almost on a daily basis, we get to read about failed healthcare IT projects in various media. The problem is global. However, the actual software solution provider may not always be the one to blame – instead, the reason may lie in the fact that the healthcare organization doesn’t really know what it is acquiring. 

Digitalizing patient flows requires thorough preparation 

In healthcare IT projects, it’s essential for the healthcare organization to understand what it should be prepared for before the project begins. To help you avoid common mistakes and streamline the procurement process, we have created a buyer’s guide for those of you who are considering the digitalization of patient flow management.

In this e-guide, we go through the background of preparing for procurement – what kind of benefits there are, what the organization planning the procurement should aim for, and what is possible with a comprehensive solution. You can apply this information when preparing a requirement specification for competitive tendering or internal implementation. In this guide, we also explain the things to consider when implementing the actual solution, from assembling the project team to communication practices.

Practical experiences and best practices for procurement  

When preparing the guide, we interviewed professionals from the healthcare field, but also brainstormed the topic internally. We have implemented numerous patient flow management solutions for our customers, and we know what works well and what works only occasionally. Our customers also share their experiences and best practices in the guide.

Tools to support budgeting and goal setting 

If our buyer’s guide or procuring a solution is a hot topic for you at the moment, or you’ve just started considering the benefits that the digitalization of patient flow management could bring, feel free to contact us. We will help you outline the goals and requirements for your solution, or you can obtain preliminary cost information to support budgeting.

Alternatively, you can start with our ROI calculators, which allow you to quantify the potential benefits our solutions can bring to your organization.

Updated in April 2026: The blog structure has been streamlined for better readability, and we've added a link to Axel Health's ROI calculators. You can now find calculators for all our products (Encounter, Planner, and Uoma) conveniently in one place.

Ilari Laaksonen

Author: Ilari Laaksonen

CEO, Axel Health