After triage, the greatest challenge in the emergency department is managing the transition to the next stage of care. Digital tools automate the call-in process and communication during wait times, so professionals don't have to spend time searching for patients in waiting areas. This improves turnaround times and allows staff to focus on clinical work.
3 minutes
The role of automation in emergency departments post-triage
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Topics: self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit triage Axel Encounter Axel Planner
5 minutes
How automation can help emergency units improve efficiency and patient experience
How can emergency unit visits be accelerated? Digital transformation in healthcare and automation provide the answer: they streamline patient flow, reduce manual work, and improve the patient experience by offering clear guidance from the entrance. Automation can reduce check-in times to an average of just 17 seconds, removing bottlenecks from critical care paths.
Topics: self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit Axel Encounter Axel Mobile Encounter Axel Planner self check-in kiosk mobile self check-in
5 minutes
How can healthcare organizations make the best use of digital tools?
Digitalization in healthcare is a key tool for wellbeing services counties to solve resource shortages and ensure smooth care delivery. It is not just about new systems, but about how digital tools support the daily work of professionals and improve the patient experience.
Topics: patient flow management patient experience healthcare resource planning healthcare service production digitalization in healthcare lead time
4 minutes
What makes an outstanding patient experience? The role of self-service in first impressions
What role does self-check-in play in a successful patient experience? A patient’s physical journey in the hospital often begins at a self-service kiosk. In this blog, we explore how accessibility, usability, and Finnish design excellence come together in Axel Encounter's self-service kiosks. Learn how a human-centric interface and hygienic hardware design ensure a smooth and secure visit for all patient groups.
Topics: patient flow management self service patient experience self check-in self-service kiosk patient path payment self-service solution Axel Encounter self check-in kiosk
2 minutes
The key elements of a positive patient experience: 4 key factors for improving quality of care
How can patient experience be measured and improved through data? Patient experience is a strategic tool for developing care processes and resource planning. In this blog, we examine four critical factors – transparency, empathy, professionalism, and expectation management – that define the quality of care.
Topics: patient flow management self service patient experience healthcare service production digitalization in healthcare patient path Axel Encounter Axel Planner
3 minutes
Benefits of patient flow management in numbers: Reduce routine tasks
How does effective patient flow management translate into cost savings? The first part focuses on staff cost reductions: automated self-check-in and digital guidance reduce routine work by several hours daily. This frees up resources for clinical care and improves staff wellbeing by eliminating administrative bottlenecks and waiting room congestion.
