Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.
Ilari Laaksonen
New from author Ilari Laaksonen
2 minutes
The key elements of a positive patient experience
Topics: patient flow management Self service patient experience healthcare service production digitalization in healthcare patient path Axel Encounter Axel Planner
4 minutes
Benefits of patient flow management in numbers, part 2
In my previous blog post, I introduced you to the benefits of self service at the front desk, where patients check in, fill out their patient history forms, and pay their invoices. This time, I’ll focus on improving the efficiency of healthcare processes by reducing idle time - and on explaining the calculations involved.
Topics: patient flow management Self service lead time self-service solution
3 minutes
Benefits of patient flow management in numbers, part 1
What are the key reasons for our customers to implement Axel? The answer is divided in two - for the soft and hard benefits our solution offers. Common soft benefits include improving the patient experience, modernizing the user experience, or increasing operational transparency. Today, however, we are diving into the world of hard benefits – including numbers, spreadsheets, and euros.
Topics: patient flow management Self service patient experience healthcare resource planning lead time self-service solution Axel Encounter
2 minutes
How to be prepared for the second wave of the pandemic in healthcare organizations?
After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.
Topics: Self service mobile check-in self check-in self-service solution Axel Encounter
3 minutes
What are the benefits of mobile check-in compared to traditional self-service kiosks?
In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support-related tasks. Instead, healthcare personnel can focus on more meaningful work.
Topics: Self service mobile check-in patient experience digitalization in healthcare Axel Encounter Axel Mobile Encounter
1 minutes
Excel is dead, long live Axel!
Excel is used for various purposes in business processes all around the world. This classic solution is very flexible, but it can also become an extremely tedious tool to use – at the latest when the company grows. In many healthcare organizations, resource planning is usually run on Excel. Is this really the most efficient way to do this important planning work or would there be other options?
