How can emergency unit visits be accelerated? Digital transformation in healthcare and automation provide the answer: they streamline patient flow, reduce manual work, and improve the patient experience by offering clear guidance from the entrance. Automation can reduce check-in times to an average of just 17 seconds, removing bottlenecks from critical care paths.
4 minutes
How automation can help emergency units improve efficiency and patient experience
Topics: self service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit Axel Encounter Axel Mobile Encounter Axel Planner self check-in kiosk mobile self check-in
4 minutes
What makes an outstanding patient experience? The role of self-service in first impressions
What role does self-check-in play in a successful patient experience? A patient’s physical journey in the hospital often begins at a self-service kiosk. In this blog, we explore how accessibility, usability, and Finnish design excellence come together in Axel Encounter's self-service kiosks. Learn how a human-centric interface and hygienic hardware design ensure a smooth and secure visit for all patient groups.
Topics: patient flow management self service patient experience self check-in self-service kiosk patient path payment self-service solution Axel Encounter self check-in kiosk
3 minutes
Benefits of patient flow management in numbers: Calculate your return on investment
How do you calculate the payback period for healthcare digitalization? In the final part of the series, we introduce Axel Encounter's ROI calculator, built on hundreds of customer projects and over 40 variables. The ROI calculator factors in facility size, visit volumes, and no-show rates to estimate how quickly self-service solutions and automated patient flow management pay for themselves in saved time and costs.
Topics: patient flow management self service mobile check-in self check-in self-service kiosk digitalization in healthcare payment self-service solution roi calculator cost savings Axel Encounter self check-in kiosk mobile self check-in
2 minutes
The key elements of a positive patient experience: 4 key factors for improving quality of care
How can patient experience be measured and improved through data? Patient experience is a strategic tool for developing care processes and resource planning. In this blog, we examine four critical factors – transparency, empathy, professionalism, and expectation management – that define the quality of care.
Topics: patient flow management self service patient experience healthcare service production digitalization in healthcare patient path Axel Encounter Axel Planner
4 minutes
Benefits of patient flow management in numbers: Eliminate waste in clinical work
How does efficient patient flow management eliminate invisible waste in clinical work? In part two, we calculate how real-time visibility of patient location saves healthcare professionals' time. By minimizing gaps caused by no-shows and delays, efficient patient flow management can increase throughput by 10% and deliver annual savings of over €100,000.
Topics: patient flow management self service self check-in lead time self-service solution cost savings
3 minutes
Benefits of patient flow management in numbers: Reduce routine tasks
How does effective patient flow management translate into cost savings? The first part focuses on staff cost reductions: automated self-check-in and digital guidance reduce routine work by several hours daily. This frees up resources for clinical care and improves staff wellbeing by eliminating administrative bottlenecks and waiting room congestion.
