How can emergency unit visits be accelerated? Healthcare digitalization and automation provide the answer: they streamline patient flow, reduce manual work, and improve the patient experience by offering clear guidance from the entrance. Automation can reduce check-in times to an average of just 17 seconds, removing bottlenecks from critical care paths.
5 minutes
How to enhance patient experience in emergency care with automation
Topics: self-service Axel system mobile check-in patient experience treatment path self check-in self-service kiosk digitalization in healthcare automation self-service solution emergency unit Axel Encounter Axel Mobile Encounter Axel Planner self check-in kiosk mobile self check-in
4 minutes
Enhancing patient experience with a self-service kiosk
What role does self-check-in play in a successful patient experience? A patient’s physical journey in the hospital often begins at a self-service kiosk. In this blog, we explore how accessibility, usability, and Finnish design excellence come together in Axel Encounter's self-service kiosks. Learn how a human-centric interface and hygienic hardware design ensure a smooth and secure visit for all patient groups.
Topics: patient flow management self-service patient experience self check-in self-service kiosk patient path payment self-service solution Axel Encounter self check-in kiosk
3 minutes
Benefits of patient flow management: Calculate your ROI
How do you calculate the real return on investment for healthcare digitalization? In the final part of our blog series, we introduce the Axel Encounter ROI calculator, developed based on hundreds of customer projects and over 40 variables. This calculator provides a fast and reliable estimate of your return on investment. It considers your unit's size, visit volumes, and no-show rates, estimating how quickly self-service solutions and automated patient flow management pay for themselves in saved working hours and euros.
Topics: patient flow management self-service mobile check-in self check-in self-service kiosk digitalization in healthcare payment self-service solution roi calculator cost savings Axel Encounter self check-in kiosk mobile self check-in
3 minutes
Positive patient experience: 4 ways to improve quality of care
How can patient experience be measured and improved through data? Patient experience is a strategic tool for developing care processes and resource planning. In this blog, we examine four critical factors – transparency, empathy, professionalism, and expectation management – that define the quality of care.
Topics: patient flow management self-service patient experience healthcare resource planning healthcare service production digitalization in healthcare patient path Axel Encounter Axel Planner resource planning
6 minutes
Benefits of patient flow managemen: Eliminate waste in clinical work
How does efficient patient flow management eliminate invisible waste in clinical work? In part two, we calculate how real-time visibility of patient location saves healthcare professionals' time. By minimizing gaps caused by no-shows and delays, efficient patient flow management can increase throughput by 10% and deliver annual savings of over €100,000.
Topics: patient flow management self-service self check-in lead time self-service solution cost savings Axel Encounter
3 minutes
Benefits of patient flow management: Reduce routine tasks
How does effective patient flow management translate into cost savings? The first part of our blog series focuses on staff cost reductions: automated self-check-in and digital guidance reduce routine work by several hours daily. This frees up resources for clinical care and improves staff wellbeing by eliminating administrative bottlenecks and waiting room congestion.
