Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.
2 minutes
The key elements of a positive patient experience
Topics: patient flow management Self service Axel Planner Axel Encounter patient experience healthcare service production digitalization in healthcare patient path
4 minutes
Benefits of patient flow management in numbers, part 2
In my previous blog post, I introduced you to the benefits of self service at the front desk, where patients check in, fill out their patient history forms, and pay their invoices. This time, I’ll focus on improving the efficiency of healthcare processes by reducing idle time - and on explaining the calculations involved.
Topics: patient flow management Self service Axel Encounter lead time self-service solution
3 minutes
Benefits of patient flow management in numbers, part 1
What are the key reasons for our customers to implement Axel? The answer is divided in two - for the soft and hard benefits our solution offers. Common soft benefits include improving the patient experience, modernizing the user experience, or increasing operational transparency. Today, however, we are diving into the world of hard benefits – including numbers, spreadsheets, and euros.
Topics: patient flow management Self service Axel Encounter patient experience healthcare resource planning lead time self-service solution
2 minutes
How to be prepared for the second wave of the pandemic in healthcare organizations?
After being stuck at our homes for the first half of the year avoiding human contact, we’ve all experienced a growing need to be in physical contact with each other. During the hot summer days, beaches, restaurants and nightclubs have been filled with happy people. Mentally, the summer has been good for many of us but the contact with other people has had a negative impact on the management of the corona pandemic.
Topics: Self service Mobile check-in Axel Encounter
3 minutes
What are the benefits of mobile check-in compared to traditional self-service kiosks?
In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support-related tasks. Instead, healthcare personnel can focus on more meaningful work.
Topics: Self service Mobile check-in Axel Encounter patient experience Axel Mobile Encounter digitalization in healthcare
4 minutes
10 methods to enhance treatment experience with automation
The idea of digitalization, automation, and self-service solutions is to reduce employees' workload and routine tasks and to allow them to focus on more meaningful work. Especially in the healthcare sector, there is a clear need for automation - the main task of healthcare professionals is to care for patients and to spend as little time as possible on non-essential bureaucracy and paperwork.
