In healthcare, one of the biggest challenges has always been the organization of diagnostics and treatment of contagious diseases in hospitals and health centers. It’s effective to focus complex healthcare actions requiring a lot of professionals and equipment under one roof. At the same time, because of this way of organizing, a large number of people having an infectious disease, such as influenza or Covid-19, may be sitting in the same waiting room. In that room, one patient can expose many other people to the disease, although a health center should be a place to seek cure for illnesses, not the other way around.
2 minutes
Tips and tricks for healthcare: How to avoid unnecessary interactions during pandemic
Topics: patient flow management mobile check-in digitalization in healthcare remote appointments
2 minutes
The key elements of a positive patient experience: 4 key factors for improving quality of care
How can patient experience be measured and improved through data? Patient experience is a strategic tool for developing care processes and resource planning. In this blog, we examine four critical factors – transparency, empathy, professionalism, and expectation management – that define the quality of care.
Topics: patient flow management self service patient experience healthcare service production digitalization in healthcare patient path Axel Encounter Axel Planner
3 minutes
Mobile check-in or self-service kiosk? How modern self-service streamlines patient flow
What are the advantages of mobile check-in compared to a traditional self-service kiosk? While kiosks remain a staple of self-service, mobile solutions bring unprecedented flexibility: they remove the need to sit in waiting rooms, improve hygiene, and optimize space utilization without additional hardware investments. In this blog, we compare Axel Encounter's mobile check-in with traditional kiosks and explore how browser-based, app-free technology meets modern service and safety requirements.
Topics: self service mobile check-in patient experience self check-in self-service kiosk digitalization in healthcare self-service solution Axel Encounter Axel Mobile Encounter self check-in kiosk mobile self check-in
2 minutes
Excel is dead, long live Axel! Elevating healthcare resource planning
Is the "Excel roulette" still the most efficient way to manage healthcare resources? This blog explores the three levels of planning – strategic, tactical, and operational – and how Axel Planner replaces manual spreadsheets with real-time visibility into staff, space, and equipment.
Topics: resource management optimization healthcare resource planning healthcare service production digitalization in healthcare Axel Planner
5 minutes
10 methods to enhance patient experience with automation – freeing up time for patient care
How can automation save up to 90% of check-in processing time? The core of healthcare digitalization is reducing repetitive tasks so professionals can focus on care instead of bureaucracy. In this article, we list 10 key methods – from self-service kiosks to AI-based demand forecasting – that improve flow efficiency, optimize space utilization, and create a smoother patient experience.
