Automation in hospital emergency departments brings significant benefits to both patients and healthcare professionals. However, these benefits are not limited to triage. Automation also provides significant advantages in the processes that follow this initial evaluation. In this blog post, I continue from my previous write-up on automating the check-in processes in emergency departments, and we delve more into how automation can streamline operations and improve patient experience post-triage.

Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.

Do you know what computers are good at? Computing. Do you know what optimization is? A mathematical problem. 

Healthcare service production requires careful planning, and the larger the unit sizes become, the larger is the planning effort required. What does it take to produce efficient healthcare services? In simple terms, patients and professionals need to encounter in the same location – and this location also needs to offer the equipment and materials required, no matter if they’re related to diagnostics, care, or medication.

Shift.xlsx, annual plan.xls, resource planning Excel, mighty Excel, smart Excel... The world revolves around spreadsheets. These magical inventions are the primary planning tools in almost every organization. Why? Let’s take a closer look at where Excel works well, and the areas where it’s about time to give up using it for efficient healthcare resource management.

Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.

Excel is used for various purposes in business processes all around the world. This classic solution is very flexible, but it can also become an extremely tedious tool to use – at the latest when the company grows. In many healthcare organizations, resource planning is usually run on Excel. Is this really the most efficient way to do this important planning work or would there be other options?