--- title: Why self-service payments make sense in healthcare description: Discover the benefits of self-service payments in healthcare, including cost savings, improved patient experience, and faster cash flow. image: https://www.axelhealth.com/hubfs/Payment_contactlesspayment_small-2.png --- [![Axel Health](https://www.axelhealth.com/hs-fs/hubfs/Logo/Vere_AxelHealth_www_logo.png?width=139&height=100&name=Vere_AxelHealth_www_logo.png) ![Axel Health](https://www.axelhealth.com/hs-fs/hubfs/Logo/Vere_AxelHealth_www_logo.png?width=139&height=100&name=Vere_AxelHealth_www_logo.png) ](https://www.axelhealth.com/en/?hsLang=en) [ Contact us ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLnsi5fLGZR4S8M%2BNxgJQeA3VgHjqONtTnBXonenCFUVglDGCYa77eJHRMvCz83YMPHBD5E9pHxDhBIW7Nopm1oMGve2uYMukTV7blOA%2B96Zjd30h9lKwnpGHuFlhA%2BlSlxW3A9nrwHeia%2FWYn6sX9TQ5DIG10WTbx%2BQm7qOyaVZeRDhujHFE7nbuM%3D&portalId=6961592) ###### 3 minutes # [Why self-service payments make sense in healthcare](https://www.axelhealth.com/en/blog/why-self-service-payments-make-sense-in-healthcare) Author [Ilari Laaksonen](https://www.axelhealth.com/en/blog/author/ilari-laaksonen) Feb 6, 2024 12:47:42 PM ###### Topics [self-service](https://www.axelhealth.com/en/blog/tag/self-service) [mobile check-in](https://www.axelhealth.com/en/blog/tag/mobile-check-in) [patient experience](https://www.axelhealth.com/en/blog/tag/patient-experience) [self check-in](https://www.axelhealth.com/en/blog/tag/self-check-in) [self-service kiosk](https://www.axelhealth.com/en/blog/tag/self-service-kiosk) [digitalization in healthcare](https://www.axelhealth.com/en/blog/tag/digitalization-in-healthcare) [payment](https://www.axelhealth.com/en/blog/tag/payment) [self-service solution](https://www.axelhealth.com/en/blog/tag/self-service-solution) [Axel Encounter](https://www.axelhealth.com/en/blog/tag/axel-encounter) [Axel Mobile Encounter](https://www.axelhealth.com/en/blog/tag/axel-mobile-encounter) [self check-in kiosk](https://www.axelhealth.com/en/blog/tag/self-check-in-kiosk) [mobile self check-in](https://www.axelhealth.com/en/blog/tag/mobile-self-check-in) ![Patient pays for their visit at a self-service kiosk](https://www.axelhealth.com/hubfs/Payment_contactlesspayment_small-2.png) Digital transformation in healthcare means providing practical tools that simplify the daily work of professionals. Self-service kiosks reduce check-in times to as little as 17 seconds, streamlining the patient journey from the moment they walk in. When a self-service kiosk also supports independent payments, you remove bottlenecks and allow staff to focus on high-value patient care rather than routine administration. ## Digitalization in healthcare: Seamless self-service payments  Patient fees can be a complex matter, no matter whether you're dealing with a private or public healthcare provider. These fees typically include both statutory and provider-specific charges, often capped at certain maximum limits. Payments may be collected entirely from the patients or partially covered by Kela (the Social Insurance Institution of Finland), insurance companies, or other entities.  Managing this intricate system requires expertise from patient information system providers and payment system providers. When information systems can reliably calculate the correct price – in other words, what the patient should pay for a given service – most of the remaining work can either be automated or handled through self-service. Patients can pay for their visits without the need for human interaction. ## Self-service kiosks save time for healthcare staff  [Self-service payments](https://www.axelhealth.com/en/axel-encounter?hsLang=en) bring tangible benefits to healthcare organizations. Let's dive into the key advantages of the self-service solution: - Direct cost savings through reduced cashier staff: When patients and information systems handle payments without the need for staff intervention, it translates into saved work hours and, consequently, money. - Improved [patient experience](https://www.axelhealth.com/en/blog/the-key-elements-of-a-positive-patient-experience?hsLang=en): Patients no longer need to wait unnecessarily at service points after their visits. The number of self-service kiosks can be easily increased to ensure sufficient capacity. Alternatively, patients can handle self-service payments entirely through their mobile phones. Patients who prefer not to use these payment methods can still receive invoices automatically in paper or electronic format – with an added billing fee, of course. - Faster cash flow: When patients pay their visits through self-service, the money is collected approximately 60 days faster on average, especially when compared to traditional billing models where all payments are automatically sent as invoices with a 30-day payment term. In a world of rising interest rates, a quicker payment cycle in itself holds considerable value. ## Pioneering self-service: Automating administrative tasks with Axel Encounter Each day, hundreds of customer payment transactions go through Axel Health’s system, and the number is growing rapidly. We are at the forefront of healthcare self-service solutions, and developing self-service payment solutions has been a natural part of our efforts aimed at automating administrative processes. Our latest advancements in this field have been in our neighboring country, Sweden, where we created an efficient self-service solution by integrating the TakeCare patient information system with [Axel Encounter](https://www.axelhealth.com/en/axel-encounter?hsLang=en). Patients can now pay for their visits when checking in at a self-service kiosk. Download the Axel Encounter brochure to learn more about our self-service solutions. [Download brochure ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLJzeAb%2BoFZIvwd3kdOqvu1C%2BNov0BMNp56kv33uQL32%2BwvgYDDigfUmovdVJoETHXphGcIAvL4QCCArs905C4gSibiANaWTuT3PafoVGRsfp5X3Y16u1X%2F8r0jVmPFkKZgIVEFLm7YvuT%2Ba5Rd9OP290AQdIC3DbJmKS8XL1uqhSm4Z7ECKtZTH1epI2G6Ii3eU5V7RdTjz%2FJOlUvxiR3Cy2AZfM0nqmc1Phmk3dpN5y6eZaffkUzzoE2qlbr18TCrrv0SHte0%3D&portalId=6961592) ### Updated in March 2026: The article content has been reviewed and brought up to date. At the same time, the blog structure and headings have been updated to make it easier to read. - [Tweet](https://twitter.com/share) ![Ilari Laaksonen](https://www.axelhealth.com/hubfs/Henkil%C3%B6st%C3%B6/ilari.png) #### Author: [Ilari Laaksonen](https://www.axelhealth.com/en/blog/author/ilari-laaksonen) CEO, Axel Health [**](https://www.linkedin.com/in/ilarilaaksonen/) ###### [** Previous](https://www.axelhealth.com/en/blog/revolutionizing-healthcare-resource-planning-the-ai-advantage?hsLang=en) [![A healthcare professional uses Axel Planner for planning tasks](https://www.axelhealth.com/hubfs/Blogi/Huonesuunnittelu3-2.png) ](https://www.axelhealth.com/en/blog/revolutionizing-healthcare-resource-planning-the-ai-advantage?hsLang=en) ###### [AI-driven healthcare resource planning: The new era of efficiency](https://www.axelhealth.com/en/blog/revolutionizing-healthcare-resource-planning-the-ai-advantage?hsLang=en) ###### [Next **](https://www.axelhealth.com/en/blog/benefits-of-digital-door-displays-in-outpatient-care-settings?hsLang=en) [![Door displays in a health center corridor](https://www.axelhealth.com/hubfs/Corridor_doordisplays.png) ](https://www.axelhealth.com/en/blog/benefits-of-digital-door-displays-in-outpatient-care-settings?hsLang=en) ###### [Digital door displays: 4 ways to streamline outpatient operations](https://www.axelhealth.com/en/blog/benefits-of-digital-door-displays-in-outpatient-care-settings?hsLang=en) ##### Contact information Contact information Axel Health Linnoitustie 3, 3rd floor 02600 Espoo, Finland info@axelhealth.com ##### Quick links Quick links ##### Sign up for our newsletter Sign up for our newsletter [**](https://www.facebook.com/Axel-Health-Global-114350623682411)[**](https://www.instagram.com/axelhealthsolutions)[**](https://www.linkedin.com/company/axel-health-global) [![pupu](https://www.axelhealth.com/hs-fs/hubfs/Logo/pupu.png?width=174&height=136&name=pupu.png "pupu")](https://www.axelhealth.com?hsLang=en) Copyright © 2020 Axel Health ** ![](https://px.ads.linkedin.com/collect/?pid=2628873&fmt=gif)