Emergency clinics at Oulu University Hospital and Lapland Central Hospital

Starting point – challenges and everyday reality

In emergency clinics, urgency knows no clock. Patients arrive in a variety of situations, through different pathways, and often all at once. At the same time, healthcare professionals must make quick decisions, direct patients to the right location, and ensure that everyone progresses in the correct order.

Before Axel and Uoma, daily operations at the emergency clinics at both Oulu University Hospital (OYS) and Lapland Central Hospital (LKS) were often fragmented. Patient movements could not be tracked in real time, and information about their status was delayed or communicated by phone. This placed additional strain on staff and increased uncertainty.

Solution – clarity and smoothness for everyday work

Axel and Uoma support OYS emergency clinic

At the Oulu University Hospital emergency clinic, Axel and Uoma enhance visibility and streamline patient flow management.

Every patient’s journey begins at a self-service kiosk, where they select a queue, join it, receive a queue number, and are automatically directed to the corresponding waiting lobby. Healthcare professionals call patients in for triage assessment using Axel. 

"Uoma brought us peace of mind,
Axel brought order."

Patient status updates in Axel are available in real-time, allowing staff to instantly see whether patients are in the waiting lobby, being assessed, or have moved forward in the process. If a patient needs to be transferred for further care, Uoma seamlessly takes over, routing the transfer according to predefined pathways. This ensures that patient information and care responsibility are transferred without delays, allowing the receiving unit to be ready immediately.

"When the patient journey flows smoothly, even busy times feel manageable."

Axel brings calm and order to the emergency clinic at Lapland Central Hospital

At the emergency clinic at Lapland Central Hospital, all solutions are now found in a single system: Axel. Staff members recall that before Axel, their daily routines were filled with small uncertainties: who had arrived, who was waiting, and what the status of each patient was.

Since implementing Axel, everything is clear – staff can see in real time where each patient is and how long they have been waiting.

The patient's journey begins at the emergency clinic's self-service kiosk, where they join a queue, receive a queue number, and move to the waiting lobby to wait for their turn. From there, the patient is anonymously called in for an assessment of the need for care. If treatment is required, the patient is returned to waiting within Axel. Once all necessary examinations and treatments are completed, the visit is marked as finished in Axel. Throughout the process, the system updates the patient’s status and location in real time, ensuring that healthcare professionals always know where the patient is and who is responsible for their care at any given moment.

The pace of the emergency clinic has calmed. With information flowing automatically and patient flow managed smoothly, the atmosphere in the waiting lobbies becomes more relaxed. The urgency is still present, but it no longer feels chaotic - Axel brings order to the process.

Outcome – patients move forward, information flows

At Oulu University Hospital, Axel streamlines patient guidance for triage assessment, while Uoma enables faster and safer access to follow-up treatment. At Lapland Central Hospital, Axel has become the backbone of the emergency clinic. Where staff previously operated with limited visibility, information now flows in real time, and the entire clinic operates with full transparency. Staff can focus on patients, not managing systems.

With Axel and Uoma, patients are no longer lost in the system – their journey is predictable, trackable, and secure. The emergency clinics now operate like a precisely tuned machine, where technology supports human interaction and gives staff more time for patient care.

"We can finally see the entire emergency clinic's situation at a glance."