Case Wellbeing services county of Lapland

Starting point

The emergency outpatient clinic at Lapland Central Hospital is one of the full-service emergency care units in the wellbeing services county of Lapland. There are approximately 40,000 - 45,000 patient visits annually. Lapland Central Hospital has been using Axel Health's solutions at different outpatient clinics for about 10 years. 

Our solution

Axel Health's patient flow management solution was taken into use at the emergency clinic of Lapland Central Hospital in the summer 2022. The solution focuses on self check-in and patient guidance. Patients check in at an Axel self-service kiosk that directs them either to a secretary or a nurse. The healthcare professionals have a comprehensive view of the patient flow – they can see all the patients who have checked in and track the total number of patients.  

Main benefits 

The self-service kiosk provides each patient with information about the correct waiting area and gives them a personal queue or visit number, which they are called in with. Calling patients in with a number offers better privacy than before. The numbers are a clear and easily understandable solution, especially for non-native patients.

The staff at the emergency clinic feels that they are now able to focus better on patient care. The solution has also significantly improved the efficiency of the triage process. All relevant parties can now directly call patients in from the waiting area.

Axel also allows for the use of different space configurations. The clinic has separate waiting modules from which the staff can call patients in without having to think about where the patient is waiting.  

Sounds interesting?

We'll be happy to tell you more about our solutions.