The emergency outpatient clinic at Lapland Central Hospital wanted to improve its patient flow management, allow the staff to focus more on patient care, and improve work planning.
Thanks to Axel Health's patient flow management solution, patients can check in smoothly, while healthcare professionals can easily oversee the flow and keep track of the number and types of patients arriving at the clinic.
The solution enables healthcare professionals to dedicate their full attention to patient care. Patients enjoy a seamless and enhanced patient experience, with improved privacy. Moreover, the solution enables a more efficient and flexible utilization of facilities.
Axel has received positive feedback from both the emergency clinic's staff and patients. Staff members feel that they can focus better on the actual patient care, as they no longer need to spend time searching for patients or guiding them. For patients, using Axel has been easy and clear, as it's already familiar to them from other services at the central hospital.
The emergency outpatient clinic at Lapland Central Hospital is one of the full-service emergency care units in the wellbeing services county of Lapland. There are approximately 40,000 - 45,000 patient visits annually. Lapland Central Hospital has been using Axel Health's solutions at different outpatient clinics for about 10 years.
"If we didn't have Axel, we would still be calling patients in by name from the waiting area. We wouldn't know what kind of patients are coming to the clinic. Nowadays, we are much better prepared because we can see how many patients there are, their personal information, and the individuals who have checked in. This greatly facilitates our work planning."
Laura Laine, Deputy Head Nurse
Emergency clinic of Lapland Central Hospital
Axel Health's patient flow management solution was taken into use at the emergency clinic of Lapland Central Hospital in the summer 2022. The solution focuses on self check-in and patient guidance. Patients check in at an Axel self-service kiosk that directs them either to a secretary or a nurse. The healthcare professionals have a comprehensive view of the patient flow – they can see all the patients who have checked in and track the total number of patients.
The self-service kiosk provides each patient with information about the correct waiting area and gives them a personal queue or visit number, which they are called in with. Calling patients in with a number offers better privacy than before. The numbers are a clear and easily understandable solution, especially for non-native patients.
The staff at the emergency clinic feels that they are now able to focus better on patient care. The solution has also significantly improved the efficiency of the triage process. All relevant parties can now directly call patients in from the waiting area.
Axel also allows for the use of different space configurations. The clinic has separate waiting modules from which the staff can call patients in without having to think about where the patient is waiting.