Imatran Työterveys wanted to automate the patient check-in process and thus lighten the load of the staff, allowing them to focus more on guiding and advising patients and on treatment work.
We delivered Imatran Työterveys a self check-in solution that integrates straight into the Acute patient information system.
Axel Healht's self check-in solution allows healthcare professionals to devote more time to patients. Patients are now enjoying a smoother patient experience with improved privacy.
Axel has made the busy mornings at Imatran Työterveys easier. Thanks to the detailed training, also deployment went smoothly.
Imatran Työterveys is a privately owned occupational healthcare provider that has been active in Imatra since 1976. The company has about 250 customers that employ roughly 2,600 people. The digital leap taken during the past couple of years made also Imatran Työterveys to consider the automatization of the patient check-in process and to look for a system that would allow the staff to devote more time for guiding patients and to actual treatment work.
"Our staff thinks that the best thing about the solution is that you don't need to invite people in from the waiting room and you don't have to call patients in by name."
Tarja Miikki-Nikku, Head of Administration
In spring 2021, Axel Health delivered Imatran Työterveys a self check-in solution that integrates directly into their current patient information system, Acute. Patients check in to their appointments independently, using a self-service kiosk. An info display notifies patients of their turn and it also guides them to the right treatment room.
While checking in at a self-service kiosk, it's easy for patients to also check their contact details. Call ins and waiting numbers are shown on an info display, which ensures the privacy of patients. In addition, Axel is very easy to use, so it allows the healthcare professionals to focus on encountering patients and on the actual treatment work.