SMS reminders are a simple but efficient way to ensure that patients show up on their appointments. Automatically sent messages reduce the number of uncanceled appointments that cause expenses to the organization. It’s also possible to send messages containing links to the mobile check-in and information and guidance related to forthcoming visits.
After successful check-in, a patient gets a receipt in electronic or paper format. The receipt contains details on their appointments for that day and guidance for finding the correct waiting lobby. In addition, the patient will get additional guidance on door displays and info displays.
When a patient is called in, they hear a call in sound and see their visit number and the treatment room number on the info display. This is how Axel ensures the privacy of the patient. In addition to showing call ins, info displays can be used to convey other relevant information to patients and personnel. One of our customers uses info displays to instruct patients on how to use certain services and how to book appointments. Info displays are also used to inform patients and visitors about different types of events, such as vaccination campaigns.
Door displays are used for showing information related to treatment rooms and together with info displays they are an efficient communication channel both for patients and personnel. Door displays can show, for example, who is currently working in a certain room or the visit or queue number of the latest patient.
The healthcare personnel have a view of their own for real-time monitoring of patients. Using this view, they can check that the patient finds their way to the correct waiting lobby without having to leave the treatment room. Although the organization may have many different appointment systems in use, the data from these systems can be combined into one appointment list in Axel. Healthcare professionals can call their patients in with a single mouse click. The rest of the personnel see the actions in real time on their screens. The view can also be used to check the current location of the patient and for transferring the patient to another specialist. Another important feature in the view is waiting time tracking which is useful, for example, in laboratories where samples are taken.