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Case Iso Omena

Starting point

Iso Omena service center needed an efficient tool for guiding customers with various needs.

Our solution

We delivered the new service center a solution consisting of queue number, self check-in and communication systems together with info displays and door displays.

Main benefits

We improved the efficiency of a versatile service solution and helped manage a wide range of public services with a single system.

Starting point

Iso Omena’s Service Square, launched in 2016, is Finland’s first hub for municipal services built in connection with a shopping center. The design of the service center, built by the City of Espoo, has the customer at its heart. Customers are offered a comprehensive range of public services under the same roof in a flexible manner and with exceptionally long opening hours. The service center houses a library, healthcare center, maternity clinic, mental health and substance abuse services, HUS laboratory and imaging services, Kela’s service point, youth information and guidance service, and city’s joint service point. Because of the wide range of services offered by the center, its customers needed access to an efficient system that offers guidance and adapts to different needs and situations.

Customers check in and identify themselves on the services on their own, receive a notification when it’s their turn, and enjoy up-to-date information on the extensive services available in the service center.

 

Our solution

Axel Health delivered Iso Omena a queue number and self check-in system and a communication channel consisting of info displays and door displays. Customers check in and identify, receive a notification when it’s their turn, and can view up-to-date information on the extensive services available in the service center. Door displays mounted next to the meeting rooms and other rooms in the center ensure that customers find their way to the correct location in the large complex.

Self check-in service and customer flow management features are used by the healthcare center, maternity clinic, and HUS imaging services. The queue number system is in use at the mental health and substance abuse unit, library, HUS laboratory, and the joint service point.

Main benefits

Axel introduces additional efficiency to the versatile service system. Info displays and door displays form a uniform and consistent communication channel. Customers can check in to different services using the same devices and the entire range of services can be managed using a single system.

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